Social Housing Service & Maintenance

Watret - Ensuring Reliability and Efficiency serving local Landlords, Councils & Housing Associations in London and the South East of England

As a social housing service provider,
Watret knows that reliability and
efficiency are paramount.

Your residents rely on you for safe and comfortable housing, and we are here to support
you with this. Through open contract management and sharing of timely
data for compliance and SLA’s.

Our directly employed heating & electrical team is supported by experienced contract managers, site supervisors, resident liaison officers, and back-office administrators.
We operate a robust in-house training program that has seen the development of a number
of individuals becoming first-class engineers trained to our high standards.

Landlords Service & Maintenance

All our contracts operate within industry-standard KPIs and SLAs. We continuously achieve 100% compliancy for Landlords Gas Safety Record (LGSR) with comprehensive data management for all our clients.

Our approach is to look at our clients’ long-term costing models and provide solutions to meet their demands. We provide this through an integrated IT system that manages the whole process, keeping clients up to date with regular performance reports and integration of data. In practice, this offers a continuous improvement approach, maximising the simple process of;


What You Can Expect:

When you partner with Watret for social housing services, you can expect:

100% Compliancy with Tailored Lettering Process and communication with residents: We go above and beyond to ensure compliancy while keeping you informed with tailored lettering processes.


Over 90% First Access Rates Achieved: Quick response times are crucial, and our track record speaks for itself with over 90% first access rates achieved.


Directly Employed Staff with an Average of 9 Years Employment: Our team is dedicated and experienced, with an average of 9 years of employment at Watret.


Suite of KPIs & Report Monitoring: We take a data-driven approach, with a suite of KPIs and regular report monitoring to track and improve performance.


Managing Daily Appointments with an Integrated API: Efficiency is key, and our integrated API system ensures that daily appointments are managed seamlessly with any software package.


Dynamic Scheduling Software: We leverage dynamic scheduling software to optimise our services and ensure timely responses to your residents' needs.


Rigorous Quality Control Checks with Over 95% Customer Satisfaction: Quality control is at the core of our operations, and our rigorous checks ensure over 95% customer satisfaction.

  • System Upgrades and Renewals

  • Gas Supplies and Safety

    Gas Compliance

  • Testing and Compliance

Services & Maintenance

Our team of project managers and domestic engineers deliver annual servicing and planned preventative maintenance (PPM) with a 24/7 reactive/repair service covering a variety of heating equipment and systems.

    • 24/7 Emergency Breakdown Cover

    • 100% Compliancy on Quality & Gas Safety

    • Specialised training and DBS checked engineering team

    • Cost-Effective Solutions

    • Supply Chain Management