Social Housing & Landlords

We provide a comprehensive suite of gas services to Social and Registered landlords to meet their ever changing needs. Our 5 star, 3 star and 1 star JCT and TPC term contracts are delivered through our directly employed engineering team and we pride ourselves on high levels of customer satisfaction and KPI management.We continuously aim and deliver 100% compliancy on LGSR management for our clients providing them a safe and trusted service to meet their legal obligations.

Our operations based in St Albans currently delivers services to our client’s stock in; Central and Greater London, South East/West of England and Home Counties.

We have been providing mechanical and electrical service for 40 plus years and offer clients a comprehensive service across;

  • Electrical compliance

  • Oil / LPG install, service and maintenance

  • Renewable systems

  • Building services

  • Commercial gas

  • BMS controls with metering

  • Project management

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Installation

We deliver planned and reactive domestic heating solutions matching our client needs.

We work with clients for whole-life costing solutions offering monthly-managed planned programmes. Our service is based on a trusted tailored approach, building strong relationships with our clients.

  • Boiler and system upgrades to Part L

  • Full systems / Conversions

  • Unvented hot water cylinders
     

  • Voids / Recommissions

 

  • Renewable energy products – solar thermal, ground/air to water heat pumps

  • Heat Interface Units

  • Gas upgrades and re-runs
     

  • Contract Management Team / RLOs

We can provide installations based on your specific requirements, be it planned or reactive programmes, keeping within your budget controls. This is delivered by our Contract Managers and Supervisors ensuring customer satisfaction is maintained from the point of survey through to post inspection and job completion.

Working with you we determine your priorities based on your stock condition, budget and your long-term strategies to provide the most effective value for money.

 
 

What you can expect

  • 100% compliancy with tailored lettering process

  • Over 90% first access rates achieved

  • Directly employed staff with an average of 9 years employment

  • Suite of KPIs and Report Monitoring

  • Managing daily appointments with an integrated API job notifications and completions

  • Dynamic scheduling software

  • Rigorous quality control checks with over 95% customer satisfaction

Service & Maintenance

As a social housing service provider, we know you need a reliable engineering business that provides solutions safely and efficiently. Our directly employed engineering team are supported by experienced contract managers, site supervisors, resident liaison officers and back-office administrators. We operate a robust in-house training programme which has seen the development of a number individuals becoming first class engineers having been trained to our high standards.

All our contracts operate within industry-standard KPIs and we continuously achieve 100% compliancy for Landlords Gas Safety Record (LGSR).

Our approach is to look at our clients’ long term costing models and provide solutions to meet their demands. We provide this through an integrated IT system that manages the whole process, keeping clients up to date with regular performance reports. In practice this offers a continuous improvement approach, maximising the simple process of;

65-67 Park St, St Albans, Hertfordshire, AL2 2PE

01727 873765
 

All telephone calls to our Park Street office are recorded.

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