Social Housing – Reliable heating for all

Progress with technology has been matched by improvements in service to give a better deal to tenants and housing associations alike.

Whilst hardware reliability has been improving in recent years, service and installation programmes have gone through a similar, but startling, transformation. The bar has been raised.

Watret has upgraded reporting systems, planning software and communications devices to a level that allows instant reaction to call-outs.

Stock management systems now provide an up-to-the minute snapshot of clients’ stock levels. We can identify potential problems before they happen and ensure they never do.

We can instantly direct the most suitable engineer to any property because our databases can now match people skills to the technical reuirements of a particular installation. Response times have speeded up to the point that tenants are rarely anxious for long and complaints have fallen to a record low.

All this comes with a parallel benefit that gives Watret our competitive edge: lower prices. The increased efficiencies and higher productivity levels mean that our costs to you, the customer, have fallen siginificantly. Put simply, we can now give you more for less.