L&Q

L&Q is one of the UK’s leading housing associations and one of London’s largest residential developers. We own or manage over 90,000 homes in London and the South East.

In 2004 Watret was awarded Beacon Housing Association contract for gas service, repairs and installation. We successfully managed this for 3 years, during which time London & Quadrant (L&Q) acquired Beacon HA. At the end of the term contract L&Q procured for new service providers where Watret was awarded the West Neighbourhood. We have been working with them ever since covering the West area which has doubled in size since 2009.

Our continuous improvements have seen our services improve aligning with the ever increasing demands of the client. This has seen the introduction of electronic LGSRs to year on year 100% compliancy, as well as 100% quality of certification details through electronic and manual robust inspection processes.

KPIs have remained consistently high with Watret being one of their best performers and the top performing gas provider.

Capital works and investment has been proactive over the last few years in the West Neighbourhood. The client recognised a need for a clearer strategy to improve the housing stocks heating as previously it had not been covered extensively under decent homes. L&Q have assigned capital investment for the replacement and upgrade of heating systems that have been on-going for the past 2 years. Seeing Watret install on average 300 boilers per year and is continuing.