Working With Our Clients

After Diana’s association with The Passage her involvement with homeless people extended to Centrepoint. Since 2005 HRH The Duke of Cambridge Prince William took forward his mothers work by becoming the Patron. Centrepoint is the UK’s leading charity for homeless young people they support 9,200 young people every year. They help 16-25 year olds into a safe place to live, give them a health assessment and plan support for their individual mental and physical health needs. Centrepoint provides services for young single parents, young people leaving care and young people escaping violence and abuse. They operate short-stay hostels, supported flats, and services where homeless young people can study and train. A safe place to stay is the foundation from which they can tackle the problems that led them to become homeless. Currently, 88 per cent of young people move on from Centrepoint positively.We have worked with Centrepoint since 2005 and were recently re-awarded the contract in 2017 taking on their London stock, south and north of the Thames. We participate in their fundraising events and a number of our engineers take part in the annual “Sleep Out”, next one being in London on the 19th November 2017.
Ekaya Housing Association was founded in 1987 providing two Lambeth hostels supporting young, single black women living in London. They are a not for profit organisation with over 25 years of experience providing housing and accommodation to predominately black and ethnic minority women and their families in South London.Watret started working for Ekaya in February in 2013 providing all their gas heating requirements with comprehensive management of their out of hours appointments working closely with the client’s other contractors.
Housing for Women is a specialist social Landlord providing secure and safe homes to women and their children across London. Their work enables women to develop their skills and confidence and live independently in the community.Housing for Women is committed to playing an active role in promoting equality and challenging discrimination in all its forms. They will work with partners, staff and residents to ensure that everyone is treated fairly and equally and to promote a culture of tolerance and respect in workplaces and local communities.Combatting violence against women remains a strong focus for H4W and over the years they have developed this provision through the establishment of refuges and support services for particular groups of women.H4W opened their first hostel in Primrose Hill in 1937 and in 1999 saw their first domestic violence refuge open in London. Presently they manage a total of 881 properties.In 2016 our experience of working with vulnerable residents and specialist social housing landlords gave us the edge over our competitors and we were awarded a 3 year contract to maintain H4W’s gas central heating and hot water systems.

We offer a secure and confidential service backed up by enhanced DBS checks for all customer-facing staff and workshops relating to the specific requirements of the contract.


L&Q is one of the UK’s leading housing associations and one of London’s largest residential developers. We own or manage over 90,000 homes in London and the South East.In 2004 Watret was awarded Beacon Housing Association contract for gas service, repairs and installation. We successfully managed this for 3 years, during which time London & Quadrant (L&Q) acquired Beacon HA. At the end of the term contract L&Q procured for new service providers where Watret was awarded the West Neighbourhood. We have been working with them ever since covering the West area which has doubled in size since 2009.Our continuous improvements have seen our services improve aligning with the ever increasing demands of the client. This has seen the introduction of electronic LGSRs to year on year 100% compliancy, as well as 100% quality of certification details through electronic and manual robust inspection processes.

KPIs have remained consistently high with Watret being one of their best performers and the top performing gas provider.

Capital works and investment has been proactive over the last few years in the West Neighbourhood. The client recognised a need for a clearer strategy to improve the housing stocks heating as previously it had not been covered extensively under decent homes. L&Q have assigned capital investment for the replacement and upgrade of heating systems that have been on-going for the past 2 years. Seeing Watret install on average 300 boilers per year and is continuing.

St Albans City & District Council (SADC) are based in Hertfordshire and provide council services to St Albans and surrounding villages. They manage a housing stock of approximately 6,500.
Watret successfully manages SADC’s housing stock heating systems. Our services to the council include, full installations, boiler replacements and a comprehensive breakdown service.Customer satisfaction levels consistently exceed set KPIs meeting the Council’s high expectations.
The Passage runs London’s largest voluntary sector resource centre for homeless and vulnerable people, helping up to 200 men and women each day. Passage House the largest property within their portfolio is a 40 bed hostel. Our specially trained engineers have been keeping these vulnerable residents safe and warm providing their heating and hot water needs since 2004. The residents of The Passage have mixed and varied support needs, and referred through one of the three outreach teams that cover Westminster. An increasing number of residents are suffering from severe and enduring mental health issues or very high levels of drug and/or alcohol use.
In 1993 Diana Princess of Wales made homelessness her first charitable priority after joining the Royal family, and was not afraid to meet those directly affected. Of the over £4 million a year it costs to keep The Passage going, only 33% is funded from statutory sources; the rest comes from donations from individuals, church organisations, charitable trusts and companies.