Domestic Service and Maintenance

Right engineer, right place, right time.

If professionalism alone determined the best breakdown and maintenance service in the industry, Watret would certainly be near the top. But there’s a lot more involved in being a premier service supplier.

To begin with our custom-designed IT systems at our operations centre in St Albans give us an unfair advantage over the competition. They help us track the progress of every task, whether it’s routine or emergency.

Automated processes trigger an alert to management if a job exceeds its expected time allowance or if repeated visits are made to the same address. These automated alerts have led to far speedier job resolutions.

To save time on re-ordering parts, our engineers and their vans are equipped with a wide range of key components to address common problems. Additionally, trusted suppliers provide us with parts space at specified branches throughout the region. This reduces waiting times and keeps tenants happier.

But there’s another vital factor that makes the difference: it’s having a workforce with the right attitude.

Our careful selection process means we only choose engineers who have that ‘extra understanding’ when dealing with people. For us the right attitude means enjoying that personal interaction with tenants just as much as doing a great job. It’s engineers like this who have kept us in business for 39 great years!

That’s why we always get top marks for service quality and why complaints are as rare as snowflakes in a boiler. If you get our drift!