At WCL (Watret & Co Ltd) we have a clear vision of how to manage service & maintenance separately to provide the best possible service to the individual client & meet contractual terms. We can carry out maintenance work on all main domestic, commercial boilers & systems.

MANUFACTURERS SERVICE AGENT
We are presently developing arrangements with principle suppliers to act as service agents. This has the benefits of a much faster resolution to warranty claims & provides high quality training for our operatives.

COMMAND AND CONTROL (MANAGEMENT OPERATIONS)
The technology employed allows accurate control of engineers’ time. Very high access rates are obtained via detailed planning of annual service visits, close liaison with clients & a flexible approach to evening & weekend working. We believe from this method it offers greater success rate with compliance.

CLIENT CONTACT
Contract administrators ensure that our clients are kept constantly informed of the progress of their work.

QUALITY OF WORK
There is a program of quality audits on site & by telephone to ensure our service remains at the highest level. From this program as a company we have become part of Quality Management Systems ISO 9001 – 2000.