Based on our extensive contract management experience, we have developed robust systems and processes to ensure consistently high service levels and effective supply chain management.

Our 24/7/365 call centre is managed by directly employed staff contactable via dedicated land lines, ensuring that we can provide the highest possible level of service at all times.

Through our call centre, we are able to operate as a “Hub” enabling direct access to communications with both tenants & customers. This avoids the delays & confusion caused with the triangular communications traditionally used with customers (tenants) via the client then via the contractor.

This facility enables us to meet targets set by clients in relation to the answering of calls by generating:

• Greater appointment accuracy & diagnosis
• Faster response times
• Less misunderstanding

(Please note the call centre operation is designed for clients who add this service requirement in their contractual terms. Other clients have direct links with the Project Management team responsible for their works.)